Thank you for shopping at PrimePickMart. We are committed to providing a seamless shopping experience and hope you are completely satisfied with your purchase. This policy outlines our guidelines and procedures for handling refunds and exchanges. By shopping on our website, you agree to the terms of this policy.
Exchange Eligibility
Product Eligibility
As a responsible company, we strive to ensure that customers receive products in their original condition, free from errors, breakage, or defects. If you receive a product that is incorrect, defective, broken, or damaged, you are eligible for a free exchange.
Time Limit
You must request an exchange within 3 days of receiving the item. After this period, we will be unable to process any exchange requests.
Exchange Process
Initiating an Exchange
To initiate an exchange, please provide our customer support team with a video of the incorrect, defective, or damaged product within the specified timeframe. In many cases, the problem stems from product usage, and our team can guide you on how to resolve the issue. If we determine that the product is indeed defective,
Option A
We will ask you to send the incorrect, defective, damaged, or broken product along with its original packaging (original product box and all accessories) to our warehouse at the following address:
123 Playtime Lane
Fenville, NY 10001
We will send you a replacement product free of charge within two business days of receiving the incorrect, defective, damaged, or broken product.
Option B
We will arrange to send you a replacement product within 14 business days. Please pack the product (original product box and all accessories) well so that the courier can pick it up and send you the replacement product.
Please note that we do not accept exchanges for “change of mind”.
Refund
We do not offer refunds.
Contact Us
If you have any questions or concerns about our return and exchange policy, please email us at: Email: info@myneedoh.com