Thank you for shopping at PrimePickMart. We are committed to providing a seamless shopping experience and hope you are completely satisfied with your purchase. This policy outlines our guidelines and procedures for handling refunds and exchanges. By shopping on our website, you agree to the terms of this policy.

Exchange Eligibility

Product Eligibility

As a responsible company, we strive to ensure that products received by our customers are in their original condition, without any errors, breakage, or defects. If you receive an incorrect, defective, broken, or damaged product, you are eligible for a free exchange.

Time Limit

You must request an exchange within 3 days of receiving the item. After this period, we will not be able to process any exchange requests.

Exchange Process

Initiating an Exchange

To initiate an exchange, please provide our customer support team with a video of the incorrect, defective, or damaged product within the specified time. In many cases, the problem stems from product use, and our team can guide you on how to resolve the issue. If we confirm that the product is indeed defective,

Option A

We will ask you to send the incorrect, defective, damaged, or broken product along with its original packaging (original box and all accessories) to our warehouse at the following address:

3080 Hughes Avenue, Winton, North Carolina

We will send you a replacement product free of charge within two business days of receiving the incorrect, defective, damaged, or broken product.

Option B

We will arrange to send the replacement product within 7 business days. Please pack the product properly (original box and all accessories) so that the courier can pick it up and send the replacement product.

Please note that we do not accept exchange requests due to “change of mind”.

Refund

We do not offer refunds.

Contact Us

If you have any questions or concerns about our return and exchange policy, please email: primepickmart@gmail.com